We provide care to anyone, regardless of income, residency status, employment, race, gender, ethnicity, sexual orientation, gender identity, health insurance coverage or ability to pay for services. You do not have to be a resident of any specific city, county or area to access our services. There are no restrictions or eligibility requirements to receive care at Community Health Centers of South-Central Texas, Inc. (CHCSCT) clinics. No one will be denied access to services due to inability to pay, CHCSCT offers a discounted/sliding fee program.

You do not have to be insured to receive care at CHCSCT clinics. However, all uninsured patients undergo a screening process prior to their first appointment to determine if you or a member of your family may be eligible for our Sliding Fee Discount Program as well as other public assistance health care programs. Our clinical staff will also help you apply to these assistance programs.

Come by any CHCSCT location and provide a copy of the new insurance, or you may call the Billing Department at (830) 672-4325.

Many health insurance plans require you to indicate a primary care provider. For CHCSCT providers to render care payable by your insurance, we request you establish ‘Community Health Centers of South Central Texas’ as your PCP.

To refill your prescriptions, contact your pharmacy with your prescription number – even if the prescription label shows no refills remaining. The pharmacy will send an electronic refill request to your provider directly through the electronic health record. In some cases, or for certain medications, your provider or the clinical staff will call you with additional directions or questions. Please allow 3 business days for CHCSCT to respond to all refill requests.

In most cases, lab results will be available in the patient portal 4 days after your healthcare provider has received them from the laboratory. If you do not see the results you were expecting, click the ‘My Health’ tab and then click ‘Retrieve your latest Health Record’. That will pull the most recent lab results into your portal account. You may also receive a letter in the mail notifying you of normal lab results. This letter typically arrives two weeks after your lab draw. If your lab results are abnormal and require another appointment or there is additional information you need to have, you will receive a phone call from a nurse at the clinic, who will discuss the next steps with you.

Contact our Billing Department at (830) 672-4325.

Instructions for medical records request: https://bit.ly/3tmJaxG

You can access your medical history/info through the patient portal: https://bit.ly/32hJu4X. NOTE: we will need to send out an invitation via email for an individual patient to sign up. Call (830) 672-6511 for more info.

If you have a medical issue after hours, please call (844) 310-6719 to speak to a nurse. *If you or a family member are having a life-threatening condition, immediately call 9-1-1 or go to the emergency room*

All Clinics are open Monday thru Friday from 8:00 AM – 5:00 PM

We will text you 72 hours before your appointment to confirm. If you do not respond, we will call to confirm

If no response appointment WILL BE CANCELLED

Call ahead or come in as a walk-in. If you are a new patient with no insurance please bring the following documents with you

• ID
• Proof of Residency
• Proof of Income

If you have any children under the age of 18

• Children(s) birth certificate